This Privacy Policy explains how Nubri Mart collects, uses, and protects your information when you use our website, place an order, or message us on Viber or WhatsApp.
Last updated: 2026. Questions? Call 981-3379958 or email hello@nubrimart.com.
1. Information we collect
We may collect:
- Contact details — name, phone number, email, and delivery address when you order or message us
- Order details — products, quantities, payment preference, and delivery notes
- Location preference — the delivery area you select on the site
- Technical data — basic device/browser information and cookies needed for the cart and site to work
- Messages you send on Viber, WhatsApp, or email related to your order
2. How we use your information
We use your information to:
- Confirm, prepare, and deliver your grocery orders
- Contact you about stock, timing, payment, or delivery issues
- Improve our website, catalog, and delivery coverage
- Comply with legal or accounting requirements
- Send order-related updates (we do not sell your data to third-party marketers)
3. Sharing
We share data only when needed to run the service — for example with delivery partners fulfilling your order, payment providers you choose (Cash, eSewa, Khalti, Card), or hosting/email tools that process orders on our behalf. We may disclose information if required by law.
4. Cookies and local storage
The site uses cookies or local storage for essentials such as your cart and selected delivery area. Analytics tools (if enabled) help us understand traffic in aggregate. You can block cookies in your browser; some features (like the cart) may stop working correctly.
5. Retention
We keep order and contact records as long as needed for delivery, customer support, and legal/accounting purposes, then delete or anonymise them when no longer required.
6. Security
We take reasonable steps to protect your information. No online method is 100% secure; please use a trusted device when sharing payment or address details.
7. Your choices
You may ask to review, update, or delete personal data we hold about you (subject to orders we must retain). Contact us at hello@nubrimart.com or 981-3379958.
8. Children
Our service is intended for adults placing household grocery orders. We do not knowingly collect data from children for marketing.
9. Changes
We may update this Privacy Policy. The latest version will always be on this page.
10. Related
Shopping rules are covered in our Terms & Conditions.
11. Contact
Nubri Mart
Phone: 981-3379958
Email: hello@nubrimart.com
Service area: Kathmandu Valley, Nepal